Frequently Asked Questions
ONLINE FAQ
Singapore - Flat S$30.00 per trip (before GST)
Other countries - Varies according to weight , dimensional weight & destination
Singapore - 1-5 business days upon receipt of payment ( for stock items)
30-100 business days upon receipt of payment (for non-stock items)
Other countries - 14-30 business days upon receipt of payment ( for stock items)
60-120 business days upon receipt of payment ( for non-stock items)
We have a wide range of selected ready-made products for commercial customers & consumers .
Made-on demand , customized and controlled products are not available for sale in our e-store .
Please send enquiries for such products to us via e-mail .
You can cancel / modify your order before you make payment .
We are unable to cancel or modify the order once we have processed the order &/or after we have received the payment .
Yes, we ship worldwide via DHL for selected products only .
You will receive order acknowledgement when you check out and once payment is made .
You will receive our e-mail notification for collection/ delivery once order is processed .
For overseas purchases , you will receive tracking number via e-mail once order is shipped.
We do not allow return of products. As such, all products sold by us are guaranteed to be brand new and in their original packaging .
This way there is no chance that you will end up buying a product that is returned by other customers .