Frequently Asked Questions

Faqs
Frequently Asked Questions

Frequently Asked Questions

ONLINE FAQ

Singapore - Flat S$30.00 per trip (before GST)

Other countries - Varies according to weight , dimensional weight & destination

Singapore - 1-5 business days upon receipt of payment ( for stock items)

                   30-100 business days upon receipt of payment (for non-stock items)

 

Other countries - 14-30 business days upon receipt of payment ( for stock items)

                            60-120 business days upon receipt of payment ( for non-stock items)

Our warranties vary according to products / brands . Please refer to our warranty policies under support .

Please click HERE to check the PELICAN WARRANTY.

Please click HERE to check the VOX WARRANTY.

We have a wide range of selected ready-made products for commercial customers & consumers .

Made-on demand , customized and controlled products are not available for sale in our e-store .

Please send enquiries for such products to us via e-mail .

You can cancel / modify your order before you make payment .

We are unable to cancel or modify the order once we have processed the order &/or after we have received the payment .

Yes, we ship worldwide via DHL for selected products only .

You will receive order acknowledgement when you check out and once payment is made .

You will receive our e-mail notification for collection/ delivery once order is processed .

For overseas purchases , you will receive tracking number via e-mail once order is shipped.

We do not allow return of products. As such, all products sold by us are guaranteed to be brand new and in their original packaging .

This way there is no chance that you will end up buying a product that is returned by other customers .